Contact information

Contact Information We are here to help with your orders, delivery, returns and any questions about our products. Business name Lumo Lumo is an online-only store. We do not have a physical shop or showroom, so please contact us on WhatsApp for all support. WhatsApp +92 348 0110657 Tap the number to message us directly on WhatsApp: https://wa.me/923480110657 Response time We usually reply within 1–2 working days, and often much sooner. What to include in your message To help us answer you quickly, please send: - Your full name - Your order number - A short description of your question or problem - Clear photos or a short unboxing video, if your item is faulty, damaged or incorrect Orders, delivery and returns For questions about your order, delivery, tracking, cancellations, returns or refunds, please message us on WhatsApp with your order number. You can also find more information in our FAQs, Shipping Policy and Refund and Return Policy. Please note We only provide customer support through the contact details on this page. Please be careful of messages from anyone else claiming to represent Lumo, and never share your card details or passwords with us on WhatsApp.